At TMT by Thunder Match, we are not only providing you the best deals in town,
but also protecting you purchases with most premium TMT protection plan.
The entire plan is designed to ensure your devices to be protected with extended warranty and more,
even when your warranty does not cover all.
TMT Protection Plan consist of TMT Care that brings you extended warranty
and TMT Insure that gets you covered more even when your device warranty does not.
1. What is TMT Care?
TMT Care is one of our heart-warming services, we provide extended warranty beyond the manufacturer’s warranty. It is only available at TMT.
2. What does TMT Care covers?
TMT Care usually covers manufacturing defects and hardware malfunctions. For example, faulty battery and faulty display , but does not cover damage from accidents and misuse.
3. What are the services TMT Care provides?
We provide personalized diagnostician, repairing and replacement for the products you purchase from TMT stores. 
1. What is TMT Insure?
TMT Insure is the insurance provided by TMT to protect against the things that a manufacturer’s warranty does not.
2. What does TMT Insure covers?
While warranty will cover you for mechanical breakdowns and faults, it’s of no help if, you accidentally damage your device. Likewise, if you suffer the misfortune of losing your phone or, worse still, have it stolen, you’ll be on your own.
- Covers the devices due to accidental damage. The claim description must be due to accidental damage caused by the client.
- The devices must be visibly broken and must be due to accidental damage by the client.
- It covers for repair and full (total loss of equipment).
3. What TMT Insure does not cover?
- Self inflicted damage to equipment devices.
- Loss or damage caused by any latent or mechanical defect, mechanical derangement, mechanical or electrical failures, breakage, depreciation, atmospheric conditions or any other gradually operating cause.
- Loss or damage caused by mechanical or electrical breakdown or wear and tear loss or damage caused by overloading or strain.
- Loss or damage arising from rust, mildew, moth, vermin or in connection with any process of cleaning, dyeing, repairing, restoring, renovating or dismantling.
You can enjoy comprehensive retail experience in TMT without hesitation,
please inquiry with our shop assistant, and we will help to proceed further.
*Terms & Conditions applied.
1. Definitions
1.1. “Product” refers to the Consumer electrical & electrical products sold by the Insured and covered under a valid Service Contract.
1.2. “Customer” refers to the owner of Product that is entitled to the Warranty.
1.3. “TMT” & “Insured” refers to Thunder Match Technology Sdn. Bhd., presently located at H-G-5 & H-G-6, Lorong Mahir 9, Connaught Avenue, Taman Bukit Cheras, 56000 Kuala Lumpur, trading under the name “TMT”.
1.4. “Contract”, “Agreement” & “Terms and Conditions” refers to the official documentation, terms, and conditions outlined in the TMT Care Policy document, which comprehensively outlines the coverage, terms, and other essential details of the extended warranty provided by TMT for the specified products. This Agreement serves as the governing document for the TMT Care Policy and establishes the rights, obligations, and expectations of the Customer, TMT, and any involved parties regarding the extended warranty coverage.
2. Agreement and Consent to Terms & Conditions
2.1. The Terms and Conditions detailed in this Agreement, in conjunction with TMT official invoice (the “Invoice”) and quotation (the “Quotation”), collectively constitute the entire Agreement between TMT and the Customer, and supersedes any prior agreements, understandings, assurances, or representations whether written or verbal. Any terms or conditions implied by law that are applicable to TMT are excluded, except as provided by common sense or equity. No variations to these terms and conditions will be effective unless expressly agreed in writing and signed by TMT.
2.2. By placing an order, making a purchase, or otherwise engaging in business with TMT, the Customer acknowledges and agrees to these Terms and Conditions.
3. Coverage
3.1. TMT Care provides coverage for parts & labour in respect of the covered Product stated on the TMT Sales Invoice/Receipt for covered inherent mechanical and electrical defects only. It extends the coverage beyond the Product manufacturer’s warranty, commencing upon the expiry of the manufacturer’s warranty and ending on TMT Care’s Expiry Date in accordance with the TMT Care Plan selected for that Product.
3.2. This means that, the Product's comprehensive warranty coverage, comprising the manufacturer’s warranty period and the subsequent extended warranty provided by TMT Care, ensures continuous protection for the Customer. This extended warranty period initiates seamlessly after the manufacturer's warranty concludes, as stated from the date of the TMT Sales Invoice/Receipt and is subject to applicable plan entitlement.
3.3. In the case of consumer products such as electronics and major appliances, the use is or has been limited to domestic and personal use. Office products such as facsimile, copiers, scanners, printers, and computers are covered for office, domestic, and personal use.
4. Product Eligibility
4.1. TMT Care is provided upon the purchase of an eligible Product & the appropriate TMT Care plan and only covers a Product which:
4.1.1. Is purchased new;
4.1.2. Is manufactured or used in Malaysia; and
4.1.3. Includes, at the time of purchase, the manufacturer’s complete and original warranty valid in Malaysia.
5. Service Tax Policy
5.1. A Service Tax (“SST”) of 8% is applicable to TMT Care & must be borne by the Customer. This tax is in accordance with the prevailing local tax laws and are subject to change in response to updates to tax laws & regulations.
6. Policy Notes
6.1. TMT Care is an insurance Policy providing comprehensive coverage due to any for external against mechanical and electrical defects. It does not provide any guarantee or promise relating to the nature of the material, workmanship, or performance of the covered Product.
7. Submission of Claim
7.1. In the event of a breakdown that may give rise to a claim for repairs under TMT Care, the Product covered by the Policy must be presented to the authorised repairer as directed by TMT within the coverage period and in any case, within fourteen (14) days of the happening of such an event.
7.2. For all repairs and claims, Customer must present the TMT Sales Invoice/Receipt for the covered Product as proof of purchase. Failure to do so will result in TMT not assuming responsibility for the repair of the Product.
7.3. Customers can also contact TMT Customer Service at 03 – 2022 5532 (10.00am – 6.00pm MYT Monday to Friday, excluding Public Holidays) for more information.
7.4. If during the performance of TMT’s duties under this service, problems which were not found at the first instance are discovered in which requires additional work or materials:
7.4.1. TMT shall notify the Customer of the additional work and materials needed;
7.4.2. The Customer may elect to have the additional work & materials supplied or to cancel the suggested service.
7.5. In the event that, following a thorough investigation and evaluation, it is determined that the breakdown of the product is not covered by the Policy, the Customer shall have prerogative to choose one of the following options:
7.5.1. Retrieve the product without any further repair attempts;
7.5.2. Opt to proceed with the repair of the product. In this case, the Customer shall bear the full cost associated with the repair, including expenses related to parts, labour, and any applicable fees and charges. The repair cost and applicable fees are stated in the Invoice. Any Goods and Services Tax (GST) or Sales Services Tax (SST) (if applicable) will be borne by the Customer.
7.6. The estimated time for the full warranty process is a maximum of sixty (60) working days. Any extension beyond this period, initiated by TMT for any reason, will be communicated to the Customer in writing. It is expressly acknowledged that any such extension is not considered a liability on the part of TMT.
8. Coverage Exclusions
TMT Care specifically does not apply to any liability arising out of the following:
8.1. Loss, damage, liability, claim, cost, or expenses of whatsoever nature, directly or indirectly caused by, contributed to by, resulting from, arising out of, or in connection with:
8.1.1. Any latent or mechanical defect, mechanical derangement, mechanical or electrical failures, breakage, depreciation, atmospheric conditions, or any other gradually operating cause
8.1.2. Mechanical or electrical breakdown or wear, tear and/or gradual depreciation
8.1.3. Accident, neglect, abuse, misuse, theft, battery leakage, acts of god, commercial usage, power outages or surges, and/or improper environment
8.1.4. Unauthorised modifications, repairs performed by non-authorised repairer, and other items not affecting the function
8.1.5. Overloading or strain
8.1.6. Intentional damage by the Customer
8.1.7. Defects that are subject to recall by the manufacturer, dealer, or supplier
8.1.8. Rust, corrosion, mildew, moth, vermin, any organic infestation, or in connection with any process of cleaning, dyeing repairing, restoring, renovating, or dismantling
8.1.9. Deterioration of property due to change in temperature or humidity or failure or inadequate operation of an air-conditioning cooling or heating system
8.1.10. Detention, confiscation, destruction, or requisition by customs house or other officials or authorities or by seizure or sale under any process of law or abandonment of the Product.
8.1.11. Failure or inability of any equipment or any computer program to recognise or correctly to interpret or process any date as the true or correct date or to continue to function correctly beyond that date.
8.1.12. Impairment in the function, availability, range of use or accessibility of data, software or computer programs, and any business interruption losses
8.1.13. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product
8.1.14. Mysterious disappearance and/or discovered due to inventory stock checking
8.1.15. Water damage, whether directly or indirectly caused, includes damage from flood, surface water, waves (including tidal waves and tsunamis), tides, tidal water, overflow from any body of water, or spray from these sources, regardless of wind (including storm surge), and damage caused by waterborne materials carried or moved by the aforementioned water sources
8.1.16. Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a computer system
8.1.17. Any loss of use, reduction in functionality, repair, replacement, restoration, or reproduction of any data, including any amount pertaining to the value of such data
8.1.18. Liability to anyone other than TMT or Service Plan Holder, as the case may be
8.1.19. Product or property liability insurance
8.1.20. Acts of criminal breach of trust or act of cheating by any entity set out in the Penal Code
8.1.21. Acts of terrorism which is defined as acts committed for political, religious, ideological, or similar purposes, including the intention to influence governments or induce fear
8.1.22. War, invasion, acts of foreign enemies, hostilities (whether declared or not), mutiny, insurrection, rebellion, revolution, conspiracy, military or usurped power, martial law, state of siege, seizure, confiscation, requisition, nationalization, destruction, or damage ordered by any government or public authority, as well as risks related to contraband or illegal transportation and trade
8.1.23. Communicable Disease or the fear or threat (whether actual or perceived) of a Communicable Disease (any disease which can be transmitted by means of any substance or agent from any organism to another organism) regardless of any other cause or event contributing concurrently or in any other sequence thereto
8.1.24. Ionising radiations, contamination, radioactive properties, or nuclear reactions from any nuclear fuel, nuclear waste or from the combustion of nuclear fuel, nuclear installation, nuclear assembly, or nuclear component
8.2. Any loss, damage, or deterioration of batteries (whether rechargeable or not) and adaptors, including any loss of reduction in the functionality, capacity, or performance, whether such deterioration or damage occurs gradually or suddenly, regardless of the cause including wear and tear, usage, or any other factors.
8.3. Costs of removal or reinstallation unless specifically included in manufacturer’s warranty.
8.4. Reception and transmission problems resulting from external causes.
8.5. Any claims that would expose TMT to sanctions under United Nations resolutions or trade or economic sanctions of the European Union, United Kingdom, or United States of America.
8.6. Exclusions specifically stated in this warranty
9. Transfer
9.1. The TMT Care plan is exclusively associated with the specific covered product for which it was purchased and is only valid within the geographical boundaries of Malaysia. TMT Care plan is non-transferable and cannot be applied to any other item, regardless of whether such item was acquired concurrently with the covered product or through any of TMT's sales channels or outlets. TMT Care plan remains inextricably linked to the originally covered product and may not be reassigned to different products or individuals under any circumstances, including any subsequent owner of the product.
10. Data Privacy and Protection
10.1. TMT may collect, process, and store personal information about the Customer in compliance with applicable data protection laws. The Customer's information will be used solely for the purpose of the transaction and may be shared with third-party service providers or partners as necessary.
10.2. By engaging in business with TMT, the Customer consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of their personal data by TMT.
10.3. The collected data will be utilised by TMT for one or more of the following purposes: provision of products and services, internal record and marketing, fraud prevention and security, compliance purposes and other related purposes. For more details regarding TMT's Privacy Policy, please visit https://www.tmt.my/pages/pdpa
10.4. Upon submitting a warranty claim or requesting repairs, the Customer agrees to remove or log out of any associated login credentials, accounts, or personal information on the product in question. Failure to do so may result in delays in the repair or warranty process, and the customer acknowledges that the company is not liable for any issues arising from the retention of such information during and/or after the service or repair period.
11. Limitation of Liability
11.1. Coverage will not extend to any loss or injury to a person, or loss or damage to property or business.
11.2. TMT’s liability for any one (1) repair visit shall not exceed the market value of the product at the time of said repair visit.
11.3. Replacement parts will be new, original, refurbished, or non-original manufacturer’s parts, or refurbished parts that perform to factory specifications of the Product determined at our discretion.
11.4. TMT shall, in its sole discretion, replace the damaged covered Product with one of like kind and quality if the Product is deemed by TMT not repairable or beyond economical repair. Replacement unit may be of lower value than the original according to the current market price. Upon replacement, the damaged Product shall become the exclusive property of TMT and reserves the right to decide the disposition of the damaged Product, which may include disposal, recycling or any other method deemed appropriate by TMT. The Customer acknowledges and agrees that TMT’s decision regarding the disposition of the damaged Product shall be final and binding.
11.5. TMT will not be held liable for any loss, alteration, damage, or reduction in functionality to any data, software, or operating system during the warranty process.
11.6. In no event shall TMT, its directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, whether incurred directly or indirectly, or any loss of use, goodwill, or other intangible losses, arising out of or in connection with any products or services purchased at TMT outlets or sales channels, even if TMT has been advised of the possibility of such damages.
11.7. Any liability for breach of condition or warranty, whether implied by law or otherwise, is limited to repair, replacement, or cost reimbursement as stated in applicable laws. The customer shall indemnify and hold TMT harmless from any losses, claims, or damages arising from non-compliance with these terms.
11.8. The total of all benefits paid or payable for the covered Product under TMT Care while it is in force shall not exceed the amount based on the Plan chosen and paid for by the Customer
11.9. The Customer acknowledges and agrees that they will be responsible for any additional fees or charges incurred by the service repair centre that are not covered under TMT Care. This includes, but is not limited to, diagnostic fees, repair fees for issues not covered by the warranty, and any other charges deemed necessary by the service repair centre. The customer understands that such fees are their sole responsibility, and the company shall not be held liable for these additional costs.
12. Termination and Cancellation
12.1. The Customer’s TMT Care plan shall terminate immediately in the event of any of the following:
12.1.1. Disposal or repossession of the Product
12.1.2. Unauthorised repair, replacement, or modification of the Product
12.1.3. Cancellation of TMT Care plan is applicable only when the Product is returned to or exchanged within seven (7) days from the date of the purchase based on the original TMT Invoice/Quotation. No refund will be made under any circumstances for the purchase of TMT Care plan for the covered Product.
13. Governing Law & Jurisdiction
13.1. The laws of Malaysia shall govern the interpretation of these Conditions and any Contracts.
13.2. The Customer agrees that the courts of Malaysia have jurisdiction to settle any claims or disputes arising from these Conditions or any Contracts.
13.1. Any disputes arising from the application of these Terms and Conditions shall be resolved through negotiation and mediation. If mediation is unsuccessful, both parties agree to submit to the exclusive jurisdiction of the courts in Malaysia. The costs and fees associated with any dispute resolution, including but not limited to legal fees, mediation costs, and court-related expenses, shall be borne by the Customer and are not the responsibility of TMT.
14. Amendments of Terms and Conditions
14.1. TMT reserves the right to amend, modify, or update these Terms & Conditions at its sole discretion without prior notice.
14.2. Any changes to these Terms and Conditions will become effective immediately upon posting on TMT’s official website (tmt.my) or other designated communication channels.
14.3. It is the responsibility of the Customer to review these Terms and Conditions periodically for any updates or amendments.
14.4. By continuing to engage in business with TMT after any modifications to the Terms and Conditions have been posted, the Customer acknowledges and agrees to abide by the revised Terms and Conditions.
15. Staff Actions
15.1. Any advice or actions of TMT’s staff that contradict these terms & conditions shall not alter the terms and conditions herein.
16. Duty of Disclosure
16.1. Customers must take reasonable care to ensure that all the answers to the questions are full, complete, correct, and honest and to the best of the Customer’s knowledge.
16.2. Customers also have a duty to inform us of any changes in the information given to TMT.
17. TMT’s Rights
17.1. All decisions by TMT in regard to TMT Care are final, conclusive, and binding.
1.1. “Product” refers to the Consumer electrical & electrical products sold by the Insured and covered under a valid Service Contract.
1.2. “Customer” refers to the owner of Product that is entitled to the Warranty.
1.3. “TMT” & “Insured” refers to Thunder Match Technology Sdn. Bhd., presently located at H-G-5 & H-G-6, Lorong Mahir 9, Connaught Avenue, Taman Bukit Cheras, 56000 Kuala Lumpur, trading under the name “TMT”.
1.4. “Policy” refers to TMT Insure, an insurance service Underwritten by Tune Protect Berhad.
1.5. “Master Policy” refers to the Master Policy No: 57-910-23-000012 by Tune Protect Berhad
1.6. “Contract”, “Agreement” & “Terms and Conditions” refers to the official documentation, terms, and conditions outlined in the TMT Insure Policy document, which comprehensively outlines the coverage, terms, and other essential details of the extended warranty provided by TMT for the specified products. This Agreement serves as the governing document for the TMT Insure Policy and establishes the rights, obligations, and expectations of the Customer, TMT, and any involved parties regarding the extended warranty coverage.
2.1. The Terms and Conditions detailed in this Agreement, in conjunction with TMT official invoice (the “Invoice”) and quotation (the “Quotation”), collectively constitute the entire Agreement between TMT and the Customer, and supersedes any prior agreements, understandings, assurances, or representations whether written or verbal. Any terms or conditions implied by law that are applicable to TMT are excluded, except as provided by common sense or equity. No variations to these terms and conditions will be effective unless expressly agreed in writing and signed by TMT.
2.2. By placing an order, making a purchase, or otherwise engaging in business with TMT, the Customer acknowledges and agrees to these Terms and Conditions.
3.1. TMT Insure provides coverage for parts & labour in respect of the covered Product stated on the TMT Sales Invoice/Receipt for covered inherent mechanical and electrical defects only. TMT Insure supplements and enhances the manufacturer's warranty by addressing losses and repairs that fall outside the scope of the manufacturer's coverage. The Policy serves to bridge the gaps in coverage left by the manufacturer’s warranty, offering comprehensive protection against any external damage that is caused by specified accidents and losses.
3.2. Coverage under the Policy becomes effective 7 working days from the purchase of the product as stated on the TMT Sales Invoice/Receipt and remains in force until the expiration date. Customers can only submit claims seven (7) working days from the purchased date.
3.3. The Policy is designed to provide coverage for aesthetic damage, total loss and accidental damage to the Product, as defined herein.
3.3.1. Aesthetic Damage Coverage covers damage including:
· Scratches, scuffs, dents, and cosmetic impairment;
· Damage that impacts the appearance or visual condition of the Product
3.3.2. Accidental Damage Coverage covers unforeseen and unintentional damage to the Product resulting from accidental incidents. This includes:
· Accidental drops, spills, impact damage, visible water damage
3.3.3. Total Loss Coverage is defined as a condition in which the Product is irreparably damaged, making it entirely unusable or unaccounted for.
3.4. TMT Insure provides coverage exclusively for the following types of electronic devices and associated accessories:
3.4.1. Smart watches
3.4.2. Laptops
3.4.3. Tablets
3.4.4. Office electronic accessories (Printers, speakers, headphones, wireless mice, and monitors)
3.4.5. Smartphones
3.4.6. Gaming electronic accessories (Gaming laptop and gaming chairs)
3.5. TMT Insure is limited to the aforementioned devices and accessories, and coverage is contingent upon the adherence to all Policy terms, conditions, and provisions. Any other devices or equipment not explicitly listed above are not covered by TMT Insure.
3.6. In the case of consumer products such as electronics and major appliances, the use is or has been limited to domestic and personal use. Office products such as facsimile, copiers, scanners, printers, and computers are covered for office, domestic, and personal use.
4.1. TMT Insure is provided upon the purchase of an eligible Product & the appropriate TMT Insure plan and only covers a Product which:
4.1.1. Is purchased new;
4.1.2. Is manufactured or used in Malaysia; and
4.1.3. Includes, at the time of purchase, the manufacturer’s complete and original warranty valid in Malaysia.
5.1. TMT Insure is an insurance Policy providing comprehensive coverage due to any for external against mechanical and electrical defects. It does not provide any guarantee or promise relating to the nature of the material, workmanship, or performance of the covered Product.
6.1. In the event of an accidental damage that may give rise to a claim for repairs under TMT Insure, the Product covered by the Policy must be presented to the authorised repairer as directed by TMT within the coverage period and in any case, within fourteen (14) days of the happening of such an event.
6.2. For all repairs and claims, Customer must present the TMT Sales Invoice/Receipt for the covered Product as proof of purchase. Failure to do so will result in TMT not assuming responsibility for the repair of the Product.
6.3. Customers can also contact TMT Customer Service at 03 – 2022 5532 (10.00am – 6.00pm MYT Monday to Friday, excluding Public Holidays) for more information.
6.4. A 6% Service Tax will be charged for all taxable general insurance policies and must be made in Ringgit Malaysia (RM) with payment methods accepted by TMT.
6.5. If during the performance of TMT’s duties under this service, problems which were not found at the first instance are discovered in which requires additional work or materials:
6.5.1. TMT shall notify the Customer of the additional work and materials needed;
6.5.2. The Customer may elect to have the additional work & materials supplied or to cancel the suggested service.
6.6. In the event that, following a thorough investigation and evaluation, it is determined that the insurance claim(s) of the product is not covered by the TMT Insure, the Customer shall have prerogative to choose one of the following options:
6.6.1. Retrieve the product without any further repair attempts;
6.6.2. Opt to proceed with the repair of the product. In this case, the Customer shall bear the full cost associated with the repair, including expenses related to parts, labour, and any applicable fees and charges. The repair cost and applicable fees are stated in the Invoice. Any Goods and Services Tax (GST) or Sales Services Tax (SST) (if applicable) will be borne by the Customer.
6.7. Estimation time for the full repair process is a maximum of sixty (60) working days. Any extension from TMT due to any reason will be notified to the Customer in writing.
TMT Insure specifically does not apply to any liability arising out of the following:
7.1. Loss, damage, liability, claim, cost, or expenses of whatsoever nature, directly or indirectly caused by, contributed to by, resulting from, arising out of, or in connection with:
7.1.1. Any latent or mechanical defect, mechanical derangement, mechanical or electrical failures, breakage, depreciation, atmospheric conditions, or any other gradually operating cause
7.1.2. Mechanical or electrical breakdown or wear, tear and/or gradual depreciation
7.1.3. Neglect, abuse, misuse, theft, battery leakage, acts of god, commercial usage, power outages or surges, and/or improper environment
7.1.4. Unauthorised modifications, repairs performed by non-authorised repairer, and other items not affecting the function
7.1.5. Overloading or strain
7.1.6. Intentional damage by the Customer
7.1.7. Defects that are subject to recall by the manufacturer/dealer/supplier
7.1.8. Rust, corrosion, mildew, moth, vermin, any organic infestation, or in connection with any process of cleaning, dyeing repairing, restoring, renovating, or dismantling
7.1.9. Deterioration of property due to change in temperature or humidity or failure or inadequate operation of an air-conditioning cooling or heating system
7.1.10. Detention, confiscation, destruction, or requisition by customs house or other officials or authorities or by seizure or sale under any process of law or abandonment of the Product
7.1.11. Failure or inability of any equipment or any computer program to recognise or correctly to interpret or process any date as the true or correct date or to continue to function correctly beyond that date
7.1.12. Impairment in the function, availability, range of use or accessibility of data, software or computer programs, and any business interruption losses
7.1.13. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product.
7.1.14. Mysterious disappearance and/or discovered due to inventory stock checking
7.1.15. Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a computer system
7.1.16. Any loss of use, reduction in functionality, repair, replacement, restoration, or reproduction of any data, including any amount pertaining to the value of such data
7.1.17. Liability to anyone other than TMT or Service Plan Holder, as the case may be
7.1.18. Product or property liability insurance
7.1.19. Acts of criminal breach of trust or act of cheating by any entity set out in the Penal Code
7.1.20. Acts of terrorism which is defined as acts committed for political, religious, ideological, or similar purposes, including the intention to influence governments or induce fear
7.1.21. War, invasion, acts of foreign enemies, hostilities (whether declared or not), mutiny, insurrection, rebellion, revolution, conspiracy, military or usurped power, martial law, state of siege, seizure, confiscation, requisition, nationalization, destruction, or damage ordered by any government or public authority, as well as risks related to contraband or illegal transportation and trade.
7.1.22. Communicable Disease or the fear or threat (whether actual or perceived) of a Communicable Disease (any disease which can be transmitted by means of any substance or agent from any organism to another organism) regardless of any other cause or event contributing concurrently or in any other sequence thereto
7.1.23. Ionising radiations, contamination, radioactive properties, or nuclear reactions from any nuclear fuel, nuclear waste or from the combustion of nuclear fuel, nuclear installation, nuclear assembly, or nuclear component
7.2. Any loss, damage, or deterioration of batteries (whether rechargeable or not) and adaptors, including any loss of reduction in the functionality, capacity, or performance, whether such deterioration or damage occurs gradually or suddenly, regardless of the cause including wear and tear, usage, or any other factors.
7.3. Costs of removal or reinstallation unless specifically included in manufacturer’s warranty.
7.4. Reception and transmission problems resulting from external causes.
7.5. Any claims that would expose TMT to sanctions under United Nations resolutions or trade or economic sanctions of the European Union, United Kingdom, or United States of America.
7.6. Exclusions specifically stated in this warranty
8.1. The TMT Insure plan is exclusively associated with the specific covered product for which it was purchased and is only valid within the geographical boundaries of Malaysia. TMT Insure plan is non-transferable and cannot be applied to any other item, regardless of whether such item was acquired concurrently with the covered product or through any of TMT's sales channels or outlets. TMT Insure plan remains inextricably linked to the originally covered product and may not be reassigned to different products or individuals under any circumstances, including any subsequent owner of the product.
9.1. TMT may collect, process, and store personal information about the Customer in compliance with applicable data protection laws. The Customer's information will be used solely for the purpose of the transaction and may be shared with third-party service providers or partners as necessary.
9.2. By engaging in business with TMT, the Customer consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of their personal data by TMT.
9.3. The collected data will be utilised by TMT for one or more of the following purposes: provision of products and services, internal record and marketing, fraud prevention and security, compliance purposes and other related purposes. For more details regarding TMT's Privacy Policy, please visit https://www.tmt.my/pages/pdpa
9.4. Upon submitting a warranty claim or requesting repairs, the Customer agrees to remove or log out of any associated login credentials, accounts, or personal information on the product in question. Failure to do so may result in delays in the repair or warranty process, and the customer acknowledges that the company is not liable for any issues arising from the retention of such information during and/or after the service or repair period.
10.1. Coverage will not extend to any loss or injury to a person, or loss or damage to property or business.
10.2. TMT’s liability for any one (1) repair visit shall not exceed the market value of the product at the time of said repair visit.
10.3. Replacement parts will be new, original, refurbished, or non-original manufacturer’s parts, or refurbished parts that perform to factory specifications of the Product determined at our discretion.
10.4. TMT shall, in its sole discretion, replace the damaged covered Product with one of like kind and quality if the Product is deemed by TMT not repairable or beyond economical repair. Replacement unit may be of lower value than the original according to the current market price. Upon replacement, the damaged Product shall become the exclusive property of TMT and reserves the right to decide the disposition of the damaged Product, which may include disposal, recycling or any other method deemed appropriate by TMT. The Customer acknowledges and agrees that TMT’s decision regarding the disposition of the damaged Product shall be final and binding.
10.5. TMT will not be held liable for any loss, alteration, damage, or reduction in functionality to any data, software, or operating system during the warranty process.
10.6. In no event shall TMT, its directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, whether incurred directly or indirectly, or any loss of use, goodwill, or other intangible losses, arising out of or in connection with any products or services purchased at TMT outlets or sales channels, even if TMT has been advised of the possibility of such damages.
10.7. Any liability for breach of condition or warranty, whether implied by law or otherwise, is limited to repair, replacement, or cost reimbursement as stated in applicable laws. The customer shall indemnify and hold TMT harmless from any losses, claims, or damages arising from non-compliance with these terms.
10.8. The total of all benefits paid or payable for the covered Product under TMT Insure while it is in force shall not exceed the amount based on the Plan chosen and paid for by the Customer
10.9. The Customer acknowledges and agrees that they will be responsible for any additional fees or charges incurred by the service repair centre that are not covered under TMT Insure. This includes, but is not limited to, diagnostic fees, repair fees for issues not covered by the warranty, and any other charges deemed necessary by the service repair centre. The customer understands that such fees are their sole responsibility, and the company shall not be held liable for these additional costs.
11.1. The Customer’s TMT Insure plan shall terminate immediately in the event of any of the following:
11.1.1. Disposal or repossession of the Product
11.1.2. Unauthorised repair, replacement, or modification of the Product
11.1.3. Cancellation of TMT Insure plan is applicable only when the Product is returned to or exchanged within seven (7) days from the date of the purchase based on the original TMT Invoice/Quotation.No refund will be made under any circumstances for the purchase of TMT Insure plan for the covered Product.
12.1. The laws of Malaysia shall govern the interpretation of these Conditions and any Contracts.
12.2. The Customer agrees that the courts of Malaysia have jurisdiction to settle any claims or disputes arising from these Conditions or any Contracts.
12.1. Any disputes arising from the application of these Terms and Conditions shall be resolved through negotiation and mediation. If mediation is unsuccessful, both parties agree to submit to the exclusive jurisdiction of the courts in Malaysia. The costs and fees associated with any dispute resolution, including but not limited to legal fees, mediation costs, and court-related expenses, shall be borne by the Customer and are not the responsibility of TMT.
13.1. TMT reserves the right to amend, modify, or update these Terms & Conditions at its sole discretion without prior notice.
13.2. Any changes to these Terms and Conditions will become effective immediately upon posting on TMT’s official website (tmt.my) or other designated communication channels.
13.3. It is the responsibility of the Customer to review these Terms and Conditions periodically for any updates or amendments.
13.4. By continuing to engage in business with TMT after any modifications to the Terms and Conditions have been posted, the Customer acknowledges and agrees to abide by the revised Terms and Conditions.
14.1. Any advice or actions of TMT’s staff that contradict these terms & conditions shall not alter the terms and conditions herein.
15.1. Customers must take reasonable care to ensure that all the answers to the questions are full, complete, correct, and honest and to the best of the Customer’s knowledge.
15.2. Customers also have a duty to inform us of any changes in the information given to TMT.
16.1. All decisions by TMT in regard to TMT Insure are final, conclusive, and binding.
This policy, denoted as the latest version, is effective as of 04 January 2024 and will remain in force until any subsequent modifications are made.
1.1. “Product” refers to the Consumer products sold by the Insured and covered under a valid Service Contract.
1.2. “Customer” refers to the owner of Product that is entitled to the Warranty.
1.3. “TMT” refers to Thunder Match Technology Sdn. Bhd., presently located at H-G-5 & H-G-6, Lorong Mahir 9, Connaught Avenue, Taman Bukit Cheras, 56000 Kuala Lumpur, trading under the name “TMT”.
1.4. “Contract”, “Agreement” & “Terms and Conditions” refers to the official documentation, terms, and conditions outlined in the TMT Re-Care Policy document, which comprehensively outlines the coverage, terms, and other essential details of the extended warranty provided by TMT for the specified products. This Agreement serves as the governing document for the TMT Re-Care Policy and establishes the rights, obligations, and expectations of the Customer, TMT, and any involved parties regarding the extended warranty coverage.
1.5. “TMT Re-Care” is an extended warranty program offered by TMT. This program is designed to provide additional coverage for products sold by TMT that have expired manufacturing warranty. The purpose of this program is to extend the life and usability of these products beyond their original warranty period.
1.5.1. In addition, TMT Re-Care program also offers the option to extend or renew the current TMT Care or the original manufacturer’s warranty. However, this extension or renewal is only available if the customer did not purchase the TMT Care warranty at the same time as the product. In other words, if the TMT Care warranty was not included in the original purchase of the product, the customer has the option to extend or renew their warranty under the TMT Re-Care program.
1.5.2. The pricing tier of TMT Re-Care is based on the original Standard Retail Price (“SRP”) of the Product, and not the discounted sale price.
1.5.3. For more information on the extended warranty program “TMT Care” provided by TMT, please visit: https://www.tmt.my/pages/tmt-protection-plan
2.1. The terms and conditions detailed in this agreement, in conjunction with TMT official invoice (the “Invoice”) and quotation (the “Quotation”), collectively constitute the entire agreement between TMT and the Customer, and supersedes any prior agreements, understandings, assurances, or representations whether written or verbal. Any terms or conditions implied by law that are applicable to TMT are excluded, except as provided by common sense or equity. No variations to these terms and conditions will be effective unless expressly agreed in writing and signed by TMT.
2.2. By placing an order, making a purchase, or otherwise engaging in business with TMT, this signifies that the Customer understands, acknowledges, agrees, and accepts the terms & conditions herein.
2.3. In case non-English language version of this Contract is prepared and any dispute arises over the meaning of any provisions under this Contract, the English language version shall prevail, and the relevant part of the non-English language version shall be deemed to be automatically amended to conform with and be consistent with the English language.
2.4. All decisions by TMT in regards to this Agreement program are final, conclusive & binding.
3.1. TMT reserves the right to amend, modify, or update these Terms & Conditions at its sole discretion without prior notice.
3.2. Any changes to these Terms and Conditions will become effective immediately upon posting on TMT’s designated communication channels.
3.3. It is the responsibility of the Customer to review these Terms and Conditions periodically for any updates or amendments.
3.4. By continuing to engage in business with TMT after any modifications to the Terms and Conditions have been posted, the Customer acknowledges and agrees to abide by the revised Terms and Conditions.
4.1. TMT Re-Care is provided upon purchase of an eligible Product & the appropriate TMT Re-Care Plan, and only covers a Product which:
4.1.1. Is purchased from TMT;
4.1.2. Is manufactured or used in Malaysia; and
4.1.3. Includes, at the time of purchase, the manufacturer’s complete & original warranty valid in Malaysia.
4.2. When purchased with a Product, the TMT Re-Care expiry date should not exceed 1,460 days (4 years) from the Product’s:
4.2.1. Manufacturing date for Phones, Tablets, Smart Watch, Smart Home Appliances, Headphone & Monitor
4.2.2. Invoice date for Personal Computer (“PC”), Printers, Notebook, Gaming Laptop & Gaming chair
4.3. TMT Re-Care can also extend the warranty period of Products that were previously purchased from TMT by Customers, provided the Product:
4.3.1. Is covered by TMT Care or a Manufacturer Warranty/Brand Warranty with a minimum of 2 months remaining before expiry
4.3.2. Has no physical damage
4.3.3. Is within 1,095 days (3 years) from:
4.3.3.1. The manufacturing date for Phones, Tablets, Smart Watch, Smart Home Appliances, Headphone & Monitor
4.3.3.2. The invoice date for PC, Printers, Notebook, Gaming Laptop & Gaming chair
4.4. TMT Re-Care can only be attached to certain Product categories & brands which includes but not limited to Mobile Phones, Tablets, Gaming Laptops, Notebooks, PC, Monitors, Smart Watch, Headphone, Printers, and Smart Home Appliances.
4.4.1. TMT have the right to amend which categories and/or brands that can be covered under TMT Re-Care.
4.4.2. The final decision in whether a Product is eligible to be purchased with TMT Re-Care lies solely at TMT’s discretion.
4.5. TMT Re-Care cannot be purchased to extend an existing TMT Re-Care warranty.
5.1. TMT Re-Care is an Extended Warranty Policy providing comprehensive coverage due to internal or external mechanical and electrical defects. It does not provide any guarantee or promise relating to the nature of the material, workmanship, or performance of the covered Product.
6.1. A Service Tax (“SST”) of 8% is applicable to TMT Re-Care & must be borne by the Customer. This tax is in accordance with the prevailing local tax laws and are subject to change in response to updates to tax laws & regulations.
7.1. In the event of a breakdown that may give rise to a claim for repairs under TMT Re-Care, the Product covered by the Policy must be presented to the authorised repairer as directed by TMT within the coverage period and in any case, within fourteen (14) days of the happening of such an event.
7.2. For all repairs and claims, Customer must present the original TMT Sales Invoice/Receipt for the covered Product as proof of purchase. Failure to do so will result in TMT not assuming responsibility for the repair of the Product.
7.3. Customers can also contact TMT Customer Service at 03 – 2022 5532 (10.00am – 6.00pm MYT Monday to Friday, excluding Public Holidays) for more information.
7.4. If during the performance of TMT’s duties under this service, problems which were not found at the first instance are discovered in which requires additional work or materials:
7.4.1. TMT shall notify the Customer of the additional work and materials needed;
7.4.2. The Customer may elect to have the additional work & materials supplied or to cancel the suggested service.
7.5. In the event that, following a thorough investigation and evaluation, it is determined that the breakdown of the product is not covered by the Policy, the Customer shall have prerogative to choose one of the following options:
7.5.1. Retrieve the product without any further repair attempts;
7.5.2. Opt to proceed with the repair of the product. In this case, the Customer shall bear the full cost associated with the repair, including expenses related to parts, labour, and any applicable fees and charges. The repair cost and applicable fees are stated in the Invoice. Any Goods and Services Tax (GST) or Sales Services Tax (SST) (if applicable) will be borne by the Customer.
7.6. The estimated time for the full warranty process is a maximum of sixty (60) working days. Any extension beyond this period, initiated by TMT for any reason, will be communicated to the Customer in writing. It is expressly acknowledged that any such extension is not considered a liability on the part of TMT.
TMT Re-Care specifically does not apply to any liability arising out of the following:
8.1. Loss, damage, liability, claim, cost, or expenses of whatsoever nature, directly or indirectly caused by, contributed to by, resulting from, arising out of, or in connection with:
8.1.1. Any latent or mechanical defect, mechanical derangement, mechanical or electrical failures, breakage, depreciation, atmospheric conditions, or any other gradually operating cause
8.1.2. Mechanical or electrical breakdown or wear, tear and/or gradual depreciation
8.1.3. Accident, neglect, abuse, misuse, theft, battery leakage, acts of god, commercial usage, power outages or surges, and/or improper environment
8.1.4. Unauthorised modifications, repairs performed by non-authorised repairer, and other items not affecting the function
8.1.5. Overloading or strain
8.1.6. Intentional damage by the Customer
8.1.7. Defects that are subject to recall by the manufacturer, dealer, or supplier
8.1.8. Rust, corrosion, mildew, moth, vermin, any organic infestation, or in connection with any process of cleaning, dyeing repairing, restoring, renovating, or dismantling
8.1.9. Deterioration of property due to change in temperature or humidity or failure or inadequate operation of an air-conditioning cooling or heating system
8.1.10. Detention, confiscation, destruction, or requisition by customs house or other officials or authorities or by seizure or sale under any process of law or abandonment of the Product.
8.1.11. Failure or inability of any equipment or any computer program to recognise or correctly to interpret or process any date as the true or correct date or to continue to function correctly beyond that date.
8.1.12. Impairment in the function, availability, range of use or accessibility of data, software or computer programs, and any business interruption losses
8.1.13. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, removal of odours, lubrication, external adjustments, including problems caused by a device that is not the Product, including equipment or accessories that are not OEM, whether or not purchased at the same time as the Product
8.1.14. Mysterious disappearance and/or discovered due to inventory stock checking
8.1.15. Water damage, whether directly or indirectly caused, includes damage from flood, surface water, waves (including tidal waves and tsunamis), tides, tidal water, overflow from any body of water, or spray from these sources, regardless of wind (including storm surge), and damage caused by waterborne materials carried or moved by the aforementioned water sources
8.1.16. Any loss of, alteration of, or damage to or a reduction in the functionality, availability, or operation of a computer system
8.1.17. Any loss of use, reduction in functionality, repair, replacement, restoration, or reproduction of any data, including any amount pertaining to the value of such data
8.1.18. Liability to anyone other than TMT or Service Plan Holder, as the case may be
8.1.19. Product or property liability insurance
8.1.20. Acts of criminal breach of trust or act of cheating by any entity set out in the Penal Code
8.1.21. Acts of terrorism which is defined as acts committed for political, religious, ideological, or similar purposes, including the intention to influence governments or induce fear
8.1.22. War, invasion, acts of foreign enemies, hostilities (whether declared or not), mutiny, insurrection, rebellion, revolution, conspiracy, military or usurped power, martial law, state of siege, seizure, confiscation, requisition, nationalization, destruction, or damage ordered by any government or public authority, as well as risks related to contraband or illegal transportation and trade
8.1.23. Communicable Disease or the fear or threat (whether actual or perceived) of a Communicable Disease (any disease which can be transmitted by means of any substance or agent from any organism to another organism) regardless of any other cause or event contributing concurrently or in any other sequence thereto
8.1.24. Ionising radiations, contamination, radioactive properties, or nuclear reactions from any nuclear fuel, nuclear waste or from the combustion of nuclear fuel, nuclear installation, nuclear assembly, or nuclear component
8.2. Any loss, damage, or deterioration of batteries (whether rechargeable or not) and adaptors, including any loss of reduction in the functionality, capacity, or performance, whether such deterioration or damage occurs gradually or suddenly, regardless of the cause including wear and tear, usage, or any other factors.
8.3. Costs of removal or reinstallation unless specifically included in manufacturer’s warranty.
8.4. Reception and transmission problems resulting from external causes.
8.5. Any claims that would expose TMT to sanctions under United Nations resolutions or trade or economic sanctions of the European Union, United Kingdom, or United States of America.
8.6. Exclusions specifically stated in this warranty.
9.1. The TMT Re-Care plan is exclusively associated with the specific covered product for which it was purchased and is only valid within the geographical boundaries of Malaysia.
9.2. TMT Re-Care plan is non-transferable and cannot be applied to any other item, regardless of whether such item was acquired concurrently with the covered product or through any of TMT's sales channels or outlets.
9.3. TMT Re-Care plan remains inextricably linked to the originally covered product and may not be reassigned to different products or individuals under any circumstances, including any subsequent owner of the product.
10.1. TMT may collect, process, and store personal information about the Customer in compliance with applicable data protection laws. The Customer's information will be used solely for the purpose of the transaction and may be shared with third-party service providers or partners as necessary.
10.2. By engaging in business with TMT, the Customer consent to and expressly authorise collection, receipt, use, retention, and transfer, in electronic or other form, of their personal data by TMT.
10.3. The collected data will be utilised by TMT for one or more of the following purposes: provision of products and services, internal record and marketing, fraud prevention and security, compliance purposes and other related purposes. For more details regarding TMT's Privacy Policy, please visit https://www.tmt.my/pages/pdpa
10.4. Upon submitting a warranty claim or requesting repairs, the Customer agrees to remove or log out of any associated login credentials, accounts, or personal information on the product in question. Failure to do so may result in delays in the repair or warranty process, and the customer acknowledges that the company is not liable for any issues arising from the retention of such information during and/or after the service or repair period.
11.1. Coverage will not extend to any loss or injury to a person, or loss or damage to property or business.
11.2. TMT’s liability for any one (1) repair visit shall not exceed the market value of the product at the time of said repair visit.
11.3. Replacement parts will be new, original, refurbished, or non-original manufacturer’s parts, or refurbished parts that perform to factory specifications of the Product determined at our discretion.
11.4. TMT shall, in its sole discretion, replace the damaged covered Product with one of like kind and quality if the Product is deemed by TMT not repairable or beyond economical repair. Replacement unit may be of lower value than the original according to the current market price. Upon replacement, the damaged Product shall become the exclusive property of TMT and reserves the right to decide the disposition of the damaged Product, which may include disposal, recycling or any other method deemed appropriate by TMT. The Customer acknowledges and agrees that TMT’s decision regarding the disposition of the damaged Product shall be final and binding.
11.5. TMT will not be held liable for any loss, alteration, damage, or reduction in functionality to any data, software, or operating system during the warranty process.
11.6. In no event shall TMT, its directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, whether incurred directly or indirectly, or any loss of use, goodwill, or other intangible losses, arising out of or in connection with any products or services purchased at TMT outlets or sales channels, even if TMT has been advised of the possibility of such damages.
11.7. Any liability for breach of condition or warranty, whether implied by law or otherwise, is limited to repair, replacement, or cost reimbursement as stated in applicable laws. The customer shall indemnify and hold TMT harmless from any losses, claims, or damages arising from non-compliance with these terms.
11.8. The total of all benefits paid or payable for the covered Product under TMT Re-Care while it is in force shall not exceed the amount based on the Plan chosen and paid for by the Customer
11.9. The Customer acknowledges and agrees that they will be responsible for any additional fees or charges incurred by the service repair centre that are not covered under TMT Re-Care. This includes, but is not limited to, diagnostic fees, repair fees for issues not covered by the warranty, and any other charges deemed necessary by the service repair centre. The customer understands that such fees are their sole responsibility, and the company shall not be held liable for these additional costs.
12.1. TMT is not liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:
12.1.1. Natural disasters or acts of god
12.1.2. War, invasion, acts of foreign enemies, hostilities (whether declared or not), mutiny, insurrection, rebellion, revolution, conspiracy, military or usurped power, martial law, state of siege, seizure, confiscation, requisition, nationalization, destruction, or damage ordered by any government or public authority, as well as risks related to contraband or illegal transportation and trade
12.1.3. Acts of criminal breach of trust or act of cheating by any entity set out in the Penal Code
12.1.4. Acts of terrorism
12.1.5. Communicable Diseases or the fear or threat of any Communicable Diseases
13.1. The Customer’s TMT Re-Care plan shall terminate immediately in the event of any of the following:
13.1.1. Disposal or repossession of the Product
13.1.2. Unauthorised repair, replacement, or modification of the Product
13.1.3. Cancellation of TMT Re-Care plan is applicable only when the Product is returned to or exchanged within seven (7) days from the date of the purchase based on the original TMT Invoice/Quotation. No refund will be made under any circumstances for the purchase of TMT Re-Care plan for the covered Product.
14.1. The laws of Malaysia shall govern the interpretation of these Conditions and any Contracts.
14.2. The Customer agrees that the courts of Malaysia have jurisdiction to settle any claims or disputes arising from these Conditions or any Contracts.
14.3. Any disputes arising from the application of these Terms and Conditions shall be resolved through negotiation and mediation. If mediation is unsuccessful, both parties agree to submit to the exclusive jurisdiction of the courts in Malaysia. The costs and fees associated with any dispute resolution, including but not limited to legal fees, mediation costs, and court-related expenses, shall be borne by the Customer and are not the responsibility of TMT.
15.1. Any advice or actions of TMT’s staff that contradict these terms & conditions shall not alter the terms and conditions herein.
16.1. Customers must take reasonable care to ensure that all the answers to the questions are full, complete, correct, and honest and to the best of the Customer’s knowledge.
16.2. Customers also have a duty to inform us of any changes in the information given to TMT.
17.1. The failure by TMT to enforce any of these Terms and Conditions shall not be considered a waiver of its right to enforce any other term or conditions in the future.
17.2. If any provision in these Terms and Conditions is determined to be invalid or unenforceable by a court of law, such term shall be deleted, and the relevant Contract shall remain in full force and effect. TMT and the Customer will negotiate in good faith to agree on mutually acceptable alternative provisions to replace the deleted clause.